1. Our role
Ultra POS is a restaurant point-of-sale software service provided by M-Webmagiks Pvt Ltd. The restaurant or business fulfilling your order is the merchant and is responsible for its products, order fulfilment and customer service.
All money paid for restaurant orders is collected by the merchant, using its own cash, card, UPI or other payment arrangements. Ultra POS records payment details entered by authorized staff; it does not collect, hold or settle those customer funds. The current customer takeaway flow is paid at pickup and does not offer online prepayment.
2. Restaurant cancellations and refunds
Contact the merchant directly to request cancellation, report a missing or incorrect item, raise a food or service concern, or request a refund. Use the restaurant’s contact details on your bill or contact its counter or manager. Provide your order or bill number, order date, amount paid and the reason for your request.
The merchant reviews the request and handles any refund under its cancellation and refund terms and applicable law. Eligibility may depend on the issue and whether preparation or fulfilment has begun. Ask the merchant to confirm the outcome, refund amount, payment method and expected timeline.
Ultra POS cannot issue a refund of money collected by a merchant. Cancelling an order or changing a record in the software does not automatically return money. Any approved refund must be arranged by the merchant through its payment method or payment provider.
3. Duplicate payments or payment concerns
If you believe a payment failed, was duplicated or was charged incorrectly, contact the merchant with your payment reference and receipt. The merchant and its bank or payment provider must verify the transaction and arrange any reversal or refund. A payment status recorded in Ultra POS is not confirmation that a bank transfer or refund has completed.
If the app did not confirm an order, check with the restaurant before placing it again. A connection problem does not by itself cancel an order or establish a refund.
4. Software service fees
Software subscriptions or service fees paid directly to M-Webmagiks Pvt Ltd are separate from restaurant order payments. Cancellation and refund terms for those fees are governed by the applicable service agreement or written offer and applicable law. For questions about a software invoice, email smundra1@gmail.com with your business name and invoice details.
5. Support and your rights
For technical issues with Ultra POS, contact M-Webmagiks Pvt Ltd at smundra1@gmail.com. Restaurant order, payment and refund requests should go to the merchant that received your payment. Do not send card security codes, UPI PINs or bank passwords.
Nothing in this policy limits rights or remedies available under applicable consumer law. We may update this policy as the service changes; the latest version and its last-updated date will appear here. See our Privacy Policy for how information is handled.